Statement of Limited Liability

Limited Liability for Quotes

In an effort to be sure we all are working from the same set of Expectations, please read the following statement. All work is accepted subject to the following conditions:

It is generally recognized that even after all science known to us and capable men with years of training, there remain hazards in heat treating.  Therefore, our liability to our customers shall not exceed twice the amount of our charges for the work done on any materials, (first to reimburse for the charges and second to compensate in the amount of the charges), except by written agreement. Warranty will be assumed only when made in writing and acknowledged by officers of both parties.  We are always open to discuss other arrangements, and different terms can be negotiated. Claims for shortages in weight or amount must be presented within five (5) working days after receipt of materials by customer.  No claims will be allowed for common issues encountered such as shrinkage, expansion, deformity, or rupture in treating or straightening except by written agreement, as above, nor in any case for rupture caused by subsequent grinding.  Whenever we are given material with detailed instructions as to treatment, our responsibility shall end with the carrying out of those instructions.  Failure by a customer to indicate plainly and correctly the kind of materials, (Make, Brand, Grade and Condition of Steel), to be treated, shall cause an extra charge to be made to cover any additional expense incurred as a result thereof.  It shall be the duty of the customer to inspect the merchandise immediately upon return, and in any event claims must be reported prior to the time that any further processing, assembling or any other work has been done on said material.  No agent or representative is authorized to alter these rules and conditions, except in writing duly approved by us.

If you have questions and would like to discuss these issues, please let us know. Our goal is to make sure all parties are clear on expectations and to eliminate assumptions, so that you, our customer, are Always Beyond Satisfied with our service and quality.

*The statement above is summarized from the Metal Treating Institute Statement of Limited Liability, which is standard practice in the heat treating industry.  A copy of the full MTI Statement is available on our website or upon request.

View the full Statement of Limited Liability – PDF